Once orders have been shipped/picked up, we do not accept returns. When our third-party shipping carriers receive your package, we do not have control over the product.

We do ensure that your product is carefully packed and shipped fresh from our facility. 

-We are not liable for unexpected delays, heat damage, overall damages, and losses due to weather, location inaccessibility, or acts of God when that package is in custody of the shipping carrier. 

-Supplemental shipping insurance and insulated packaging can purchased to cover variables that may occur in transit. Please select appropriate shipping methods and speeds as recommended with each product. 

-Your happiness is our #1 priority. If your package arrives damaged please email us a photo of the damaged box and the item, within 24 hours and we will assist you to the best of our ability.

Order Cancellation Policy

In the instance that an order is scheduled for an event that is cancelled or rescheduled we will do our best to accommodate the situation to the best of our ability.

Orders are non-refundable & dates cannot be changed within 10 days prior to delivery. Flowers are special ordered from farms to fulfill each order.

Due to the nature of the logistics involved with coordinating with suppliers, in the event that a cancellation is requested within the 30 days prior to delivery a store credit will be issued.

COVID-19 Cancellation Policy

In the instance that an order is scheduled for an event that is cancelled or rescheduled due to COVID-19 we will do our best to accommodate the situation to the best of our ability.

Orders are non-refundable within 10 days prior to delivery. Flowers are special ordered from farms to fulfill each order.

In the event that a cancellation is requested within the 30 days prior to delivery a store credit will be issued.

General Event Cancellation Policy

In the instance that an order is scheduled for an event that is cancelled or rescheduled we will do our best to accommodate the situation to the best of our ability.

Orders are non-refundable & dates cannot be changed within 10 days prior to delivery. Flowers are special ordered from farms to fulfill each order.

In the event that a cancellation is requested within the 30 days prior to delivery a store credit will be issued.

Hawaii Lei Stand Shipping Claims Policy

At Hawaii Lei Stand, we are committed to ensuring the satisfaction of our customers and delivering our leis with the utmost care. In the event that your order encounters any issues during shipment, including delays, package theft, or loss, we have established the following shipping claims policy to facilitate a prompt and fair resolution.

Initiating a Claim: Customers are required to initiate a shipping claim within 24 hours of the arrival of their order. To start the claims process, please follow these steps:

1. Visit our online shipping claim form at https://hawaiileistand.com/pages/file-a-claim.

2. Complete the required fields in the online form, providing accurate and detailed information about the issue.

3. Attach clear and visible photos of the damaged items and a separate image of the shipping label. This will help expedite the claims process.

4. Submit the form, and you will receive a confirmation email with a reference number for your claim.

Claim Eligibility: To be eligible for a shipping claim, the following conditions must be met:

1. The claim must be initiated within 24 hours of the order's arrival.

2. The customer must provide sufficient evidence, including clear photographs of the damaged items and a separate image of the shipping label.

3. Claims related to damages, missing items, or any other shipment issues will be considered.

Resolution Process: Once the claim is submitted, our customer support team will review the information and photographs provided.

Depending on the nature of the claim, the resolution may involve:

1. Replacement of damaged items.
2. Credit for the affected items.
3. Any other appropriate resolution determined by Hawaii Lei Stand.

Delays, Package Theft, and Loss: Damage due to shipping delays, package theft, or loss are not covered by Hawaii Lei Stand or its affiliates. However, we are committed to assisting our customers in good faith. We take special care to inform customers prior to purchase of potential delays and make no guarantee of the requested delivery date. In good faith, we can assist the customer in filing a third-party claim with the shipping vendor, but reimbursement from the shipping partner is not guaranteed.

Shipping partners typically cap their liability to $100 for damages due to loss and delay. To provide additional coverage, supplemental shipping insurance is offered by Hawaii Lei Stand. This insurance covers delayed delivery, damage due to shipping delays, damage due to temperature fluctuations, package loss, and package theft.

Contact Information: For any questions or concerns regarding the shipping claims process, please contact our customer support team at aloha@hawaiileistand.com.

Thank you for choosing Hawaii Lei Stand. We appreciate your understanding and cooperation in adhering to our shipping claims policy.